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Policies

CHECK-IN
Anytime between 4:00:00 pm EST and 5:00 pm EST at Ochlockonee Bay Realty, 146 Coastal Hwy. 98, Ochlockonee Bay, Florida. After payment of any balance owed, you will be given keys and directions to your property. If you know that you will be arriving after 5:00 pm EST, please contact our office at (850) 926-9260 to make arrangements for gaining access to the property. Any balance must be paid in full prior to accessing the property. If you are unexpectedly delayed en route and are unable to check in before 5:00 pm EST, please call our office and let us know so that we can make arrangements to collect the balance owed and get you the key.

CHECK-OUT
Check out time is no later than 11:00 am EST. Upon check out please leave dishes washed and place trash in outside receptacle. Laundry should be for current day only and property should be left in an orderly condition. Excessive laundry or cleaning time will be charged against your damage deposit. If departing before 9:00 am EST, please call (850) 926-9260 and leave voicemail that you are vacating the property. Please lock all doors and deposit keys in our after hour drop box located at 146 Coastal Hwy. 98, Ochlockonee Bay, Florida 32346.

DAMAGES
Please be sure to report any damage, repairs, maintenance issues upon arrival. Our housekeepers carefully inspect the property upon departure and tenants will be held responsible for any damages beyond normal wear and tear.

SMOKING & PETS
All of our units are NON-SMOKING. There will be a minimum charge of $200.00 for smoking inside any unit. Pet friendly units are indicated on our website for each home that allows pets. Failure to comply with smoking and/or pet policies will result in forfeiture of rent and/ or deposit money and immediate eviction of the property. Guests with pets are responsible for any additional expenses incurred related to pets’ presence on the property. This includes, but is not limited to, additional cleaning fees for pet hair removal and pet waste disposal and for flea treatment resulting from infestation, irregardless of flea prevention products used on pets. Pet owners will also be responsible for any lost rent due to flea infestation.

LENGTH OF RENTAL
Most of our rentals are available for either a weekend stay which consist of Fri. – Mon., “check in at 4 p.m. and checkout at 11: a.m.”, or a week stay, “Friday – Friday and some units are available Saturday – Saturday, check in at 4 p.m. and check out at 11: a.m.” Some properties are available for monthly rentals during fall and winter months. Please contact our office for information about specific properties and dates.

DEPOSIT
Depending on the property reserved, a $200.00 or $500.00 deposit must be submitted with cash or personal check when making reservation. When paying deposit by check, the net deposit will be returned to guest within 15 days of departure. Guests are responsible for all charges for damage and excessive cleaning fees of the property caused by guests.

RENTAL PAYMENTS
Full payment of any unpaid balance is due upon arrival. This payment may be made by cash or personal check, traveler’s check or money order payable to Ochlockonee Bay Realty. There is a $20.00 charge for all returned checks plus any additional cost of collection.

TAXES
Rentals less than 6 months are subject to current sales tax rate in effect in the state of Florida at time of arrival.

RENTAL OCCUPANCY AND AGE REQUIREMENTS
Under the description of each house each property indicates the maximum number of occupants allowed in a property at any one time. Only adults aged twenty-five (25) or older may contract for rental. Identification and proof of age may be required. Failure to comply with occupancy limit and age requirement will result in forfeiture of rent and/or deposit money and immediate eviction of the property.

WEDDINGS, RECEPTIONS, ETC.
Weddings, wedding receptions and other large gatherings are not permitted in our homes unless authorized by property owner and Ochlockonee Bay Realty Vacation Rentals.

CANCELLATIONS AND RESERVATIONS CHANGES
The following applies for stays 14 days or shorter in duration:
1) if cancelled more than 60 days prior to arrival, deposit is fully refunded;
2) if cancelled between 30 and 60 days prior to arrival, there is a $100.00 cancellation fee, but if the rental staff is able to rent the property for the same duration of your canceled dates then there will not be a cancellation fee charged against your deposit;
3) and there are NO refunds if reservation is cancelled less than 30 days prior to arrival.

LONG TERM RENTAL PREPAYMENT
For stays longer than 14 days, we require prepayment of 1/2 of all funds due in advance (rent, taxes & fees) plus the security deposit, the other 1/2 is due at arrival. If cancelled more than 90 days prior to arrival, all funds will be refunded. There are NO refunds if reservation is cancelled less than 90 days prior to arrive.

HURRICANE EVACUATION
In the event of a MANDATORY EVACUATION due to hurricanes, tropical storms or other potential disasters, you are required by state law to evacuate the property. A prorated refund will be granted only for the days that you are denied access to the property.

RATES CHANGES
Rates, descriptions, furnishings and availability are subject to change WITHOUT NOTICE. We are not responsible and cannot give refunds for changes by individual property owners.

PROPERTY SUBSITUTION
Substitution of comparable properties may be made without notice or liability should your reserved property become unavailable for rent. You may choose a comparable available property at the published rate or receive a refund of monies paid.

PROPERTIES FOR SALE
Houses listed for sale may be shown during your visit. We make every effort to schedule the showing at a convenient time, and would give you a call to make an appointment to show the property.

REFUSAL OF RENTAL
Ochlockonee Bay Realty has a contractual relationship with the property owners. We act as agents and have a responsibility to protect their interest. If we suspect that a guest’s stay will be detrimental to a property, we reserve the right to refuse a rental or discontinue occupancy.

SPECIAL NEEDS AND PHYSICALLY CHALLENGED
Some of our homes include residential elevators for persons with mobility restrictions. However, we can not guarantee them to be in working order and therefore may not be available.

TELEPHONES & INTERNET SERVICE
Most homes have a toll block and operator block feature, which only allow local calls. Long distance calls must be made with personal phone card or credit card that utilizes a toll free access number. Mobile phone service can be unreliable, so please purchase a prepaid long distance card if planning to make long distance calls. AT&T, Nextel and Sprint are generally reliable in the area. We do not guarantee internet service availability.

TRASH SERVICE
Place all trash in garbage bags and place in the commercial receptacle located outside. Leave by the road for curbside pick-up. Normally, the garbage is picked up on Tuesdays. So please have your garbage out for pick up on Tuesday morning.

REPAIRS AND UTILITY OUTAGES
Every effort is made to keep appliances, air conditioners, etc. in good working order. However, Ochlockonee Bay Realty cannot be held accountable for a power outrage or a CHA unit breakdown, we will repair breakdown as soon as possible. No refund or rate adjustment will be made for mechanical or utility failure.

LOST ITEMS
Ochlockonee Bay Realty will not responsible for items left in properties. Items left behind will be returned ONLY upon guests’ request and at guests’ expense. Items not claimed after 5 days of departure will be donated or discarded. Also, food and beverages are discarded by cleaning personnel upon departure and will not be returned.

LIABILITY
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT THE OWNER AND ITS AGENT OF SAID PREMISES, SHALL NOT BE LIABLE FOR ANY DAMAGES OR ANY INJURY TO TENANT OR HIS FAMILY OR TO HIS FAMILY’S PROPERTY WHATEVER CAUSE ARISING FROM OCCUPANCY OF SAID PREMISES BY TENANT AND HIS FAMILY. IT IS FURTHER UNDERSTOOD AND AGREED THAT THE OWNER AND ITS AGENT SHALL NOT BE RESPONSIBLE FOR ANY PERSONAL PROPERTY LEFT BY TENANT ON SAID PREMISES.


Please call (850) 926-9260 or contact us with any questions you may have.

 


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